We are looking for a candidate to fill a full time Intake Coordinator / Receptionist position at Physical Therapy Associates, LP!
The successful candidate will be achieving a 90% visit capture rate within 6 months of hire and ultimately you will be helping the company to achieve its MISSION of “To create happy patients and build relationships that empower people to be more active and live a healthier lifestyle.” More: You will be helping us to grow our company in the West Texas market.
To achieve the level of success that we are looking for, your job requirement include:
a.) Serve as a receptionist – answer telephones, greet patients with an attitude of outstanding customer service, and provide clear and effective communication to patients, therapists, and physicians.
b.) Provide secretarial services for the professional staff including: electronic medical record entry, scheduling patients, placing visit reminder calls, filing, message reception, faxing documents.
c.) Be able to attain and maintain a 90% visit capture rate for scheduling. This includes re-scheduling patients, preventing drop-offs, encouraging attendance with ability to overcome objections from patients. Training will be provided for this so as to make the Intake Coordinator successful with this metric.
d.) Provide any requested medical information to insurance companies.
e.) Adhere to the established policies and procedures of Physical Therapy Associates, LP.
We are looking for a candidate who is able to adhere to the following core values:
· Christ-based thoughts / organization
· People first, patient second
· Happy patients = improved outcomes for everyone
· Be open to ongoing change and learning
· Build and foster a positive environment
· Be fun and positive in all situations
· Teamwork focused for problem resolution
· Anticipate challenges and adjust
· Own the patient experience
· Love for people delivered as Physical Therapy
The successful candidate will work for Physical Therapy Associates to ensure that these core values are present in the day to day running of the business – and ultimately, responsible for the successful growth of the business. All hiring (and firing) at Physical Therapy Associates is made with these Core Values firmly in mind. We look forward to discussing them more with you at the interview – when we can also discuss other benefits and incentives of you choosing to join our team.